Frequantly Ask Question

In a lot of areas we can collect same day if we are available, or the next day. The collection team will call you to arrange a time and day for the collection once you have accepted.

Try your luck! It depends on your location but most of the time we do struggle to collect cars that don’t have wheels. We may have to reduce our price in this situation, simply because it is much more time consuming and difficult to collect. If you accept the quote and add in the additonal comments the 'wheels are missing', the collection team can confirm if they can collect when they call you.

As long as someone is there for the collection. It doesn’t have to be the registered keeper or the legal owner, but the person present at the time of the collection will need their personal photo I.D and a recent Utility bill/bank statement, etc for their proof of address (This does not have to match the V5C or the location of the vehicle) If they have those, we can collect the vehicle.

Most probably you will get paid more money depend on vehicle and its condition for delivering your vehicle. You can discuss this when we contact you.

Although we do require that all 4 wheels/tyres are on the vehicle to make the collection run smoothly, we do realise sometimes the wheels will be flat, if you advise the collection company when they call to get you booked in, they will be able to advise if this will affect the collection time/price for the vehicle.

No, we like to provide a price that we can stick to. It will state if we can offer you a SCRAP price or possibly a SALVAGE price(if we would class your vehicle as more desirable). The only thing that may affect the SCRAP price is if you have taken parts off the vehicle without telling us. If we offer you a SALVAGE price, please view the criteria the car must meet in order for us to stick to the price.

The person present at the time of collection will need to provide us with their own Photo I.D, and proof of address (Utility Bill/Bank Statement etc, that is less than 3 months old), the keys and, if possible, the V5C (log book). We may also ask for spare keys and any other paper work, such as service receipts and old MOTs.

If you have any reason to doubt about the driver, contact us as soon as possible.

If we have offered you a Salvage quote, this means based on your vehicle make, model and year, we would look to salvage this vehicle appose to weigh it in for scrap metal. Directly underneath the price it will state, vehicle must meet the criteria. If you click on the word 'criteria' it will show what the car needs to be in order to meet the price. If the vehicle doesn't meet the criteria or you are unsure, you can add in the additional info box on the next page, what is wrong with the car, and the collections team can confirm a quote for you.

In order to receive a tax refund you will need to inform DVLA that you have sold your vehicle. This can be done once the vehicle has been collected using the V5C (logbook) - section 9 (yellow section) which will be filled in on the day of collection by the driver, and handed back to you, you will need to send this to DVLA (we recommend recorded delivery). If you do not have the V5C, we advise you send a letter to DVLA using the address details of the collector to advise that you are no longer the registered keeper as of the day and time of the collection. For more information regarding the tax refund, please contact DVLA.

The most common method of payment available are Bank Transfer and Cheque Payment. Bank Transfers are usually cleared within 24 hours from the time of collection. Cheque Payments are issued on collection but can take a few days to clear with your bank. it will depend on your local collections team as to which payment method they can offer.

Yes, we strongly recommend that you advise DVLA once the vehicle has been collected to reclaim any tax owed, visit DVLA website.

You will receive an email confirmation from us regarding the disposal/sale of your vehicle. This will include all of the relevant information you need. You can print the email out and keep it for your records.

Due to the new law 'Scrap Metal Dealers Act 2013' our ATF Members can no longer pay CASH. If this is a problem please contact us and we can discuss other forms of payment. The most common payment methods are Cheque Payment on Collection or Bank Transfer.

We do buy Commercial Vehicles, usually up to 3500kg. We have purchased larger commercial vehicles but this will depend on your location and if we have suitable recovery vehicles available.

We will fill out section 9 of the log book (V5C) for you on collection with the company details of your local team ready for you to send off to DVLA. Please be aware Remove My Car's company address should not be filled out on this section. if you do not have the V5C, you will need to send a letter to the DVLA instead and ask the driver to fill out your local teams address, or you can contact us and we can provide you with the correct address details.

You will need to inform the governing body in the country in which the car is registered. You will have to notify them that you have disposed of the vehicle in the UK. You may need to send them the equivalent of the registration document and possibly the car's number plates too. We will give you notification that you have disposed of the car with us.

Due to the Scrap Metal Dealers Act 2013, we now need to obtain a copy of your Photo I.D and a recent Utility Bill (no more than 3 months old). We understand that this may be inconvenient and it was never required before, but that is now the law. We don’t create the rules; we just have to make sure we adhere to them.

Due to the Scrap Metal Dealers Act 2013, we now need to obtain a copy of your Photo I.D and some form of proof of address (no more than 3 months old). We understand that this may be inconvenient and it was never required before, but that is now the law. We don’t create the rules; we just have to make sure we adhere to them.

We can normally collect without the V5C, if you add in the comments once you accept 'V5C missing' the collection company can confirm when they contact you. It is important that the registered keeper notifies DVLA in writing that the vehicle has been scrapped/sold using the details from the driver on the day of collection. If you need details of which collection team collected your vehicle feel free to contact us by phone or via our online chat facility. The person present at the time of collection will have to provide Photo I.D and some form of address proof,recent Utility Bill/Bank statement, etc

You can cancel your car insurance as soon as the car has been collected. If you cancel your insurance before the car is collected, then it is illegal for you to use it on the public highway. If you are replacing your old car with a new one, you should contact your insurance company as they may be able to replace the vehicle on the policy or issue a refund.

COD (certificate of destruction) is a certificate that can only be provided by a company that is registered as an ATF (authorised treatment facility). We only work with established and reputable registered ATF companies, so if you request a COD you will receive one. You can also be confident that your car will be recycled correctly and legally. However if you do not request a COD, the collection company can decide to repair and sell the vehicle on - also advised via the DVLA website https://www.gov.uk/scrapped-and-written-off-vehicles/where-vehicles-can-be-scrapped

If you can hand all paper work to the recovery driver, the driver will complete section 9 on the V5C. The recovery driver will hand section 9 back to you, for you to send it to DVLA, Swansea, SA99 1BD. We then take the remainder of the Registration (V5C) with us. This can also be processed online via DVLA website using the V5C document reference number (also found on section 9).

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Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

Pellentesque et dignissim nisi, sed scelerisque libero. Donec sodales ornare justo ac iaculis. Donec mollis turpis in nulla malesuada, eu maximus quam rutru Nam tempus velit vitae purus posuere volutpat. Vestibulum quis nisi ultricies, commodo urna ut, semper dolor. Maecenas lacinia eros leo, ut sodales leo auctor et. Suspendisse tristique turpis et eleifend venenatis.

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